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How
secure is WorldPay?
WorldPay uses state of the art security tools
and techniques, both proprietary and unique, to
ensure that you and your shopper are protected
against what is nowadays a virtually non-existent
risk. Our systems also have inbuilt system redundancy
and fault tolerance, to provide you with a virtually
uninterrupted service 24 hours a day, seven days
a week. Our systems have evolved over many years
and throughout our history we have continuously
sought and gained bank approval for our systems.
If the shopper keys in their
card details at home or in the office, surely
they are not encrypted until after they arrive
at the WorldPay system?
Using industry standard SSL, Thawte/Verisgn and
WorldPay unique encryption systems, this is not
actually the case. When the shopper fills in the
payment form and clicks the submit button, their
details are not sent straight away. What actually
happens is that a secure link is set up between
the shopper's browser and WorldPay and an encryption
code is requested and received, which then wraps
the order and transaction details before leaving
the shoppers premises.
What
security measures must we undertake for our systems
to be acceptable to a processing bank?
By working with WorldPay, who will authorise you
for use of payment processing facilities on-line,
which includes a QA check of your site, no further
bank approval is necessary.
What
level of encryption do you have on the WorldPay
server?
At the browser 128 Bit SSL is used.
Why
is the testing/QA process so extensive?
This process ensures that integrity is maintained
at your end of the transaction process, and to
ensure that integration (if you have carried this
out yourself rather than using a pre-integrated
system such as Click and Build) has been carried
out correctly. The whole process has been designed
to ensure that no problems occur when you launch
your site, reducing the risk of chargebacks etc.
How
do I integrate my web site to WorldPay?
you will receive technical documentation and access
to our technical support team in order to assist
you with this process.
Can
I use any ISP to connect to WorldPay?
Yes, connection to WorldPay takes place using
the industry standard HTTP or HTTPS via your browser.
I
am building a database of products, what format
should the data be in?
Dependent upon the store you will be using to
advertise your products, the format could vary
enormously. With Click and Build, probably the
easiest, cheapest method is to build your database
in either Excel or Lotus 123.
What
is a digital certificate?
A digital certificate is an electronic document
that is passed between a browser and a server,
in order to verify the identity of the senders
identity.
What
factors affect the speed of my site?
There are many factors that could affect the speed
of your site, for example the speed of the visitors
modem, the power of the host server, the size
of your catalogue, the size of the images within
your catalogue, the method of searching for goods
etc.
In
what format will I receive order information?
WorldPay can dispatch confirmatory order information
in whichever format you require.
Can
WorldPay handle multiple simultaneous transactions?
Yes, we have many machines that handle our transactions,
each with their own secure connections to our
processing banks. Should any individual machine
be busy when your transaction request arrives,
the next available machine will be used. This
enables us to process any number of transactions
quickly regardless of the number arriving for
processing.
How
do we feed the information from our shopping system
to the payment page, and vice versa?
A variety of methods could be used, each of which
is laid out in our integration guides.
What
technical Support will be available?
For clients developing their own systems, integration
documentation and technical support are both provided
by WorldPay.
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